Patient Bill of Rights

Your Rights as a ClearedRx Patient

1. Right to Respectful Care

You have the right to receive considerate, respectful care from all ClearedRx providers and staff, without discrimination based on race, color, religion, sex, national origin, disability, sexual orientation, gender identity, or age.

2. Right to Informed Consent

You have the right to receive complete, current information about your diagnosis, treatment options, and any proposed procedures in terms you can understand. You have the right to make informed decisions about your care, including the right to refuse treatment.

3. Right to Privacy and Confidentiality

You have the right to privacy in your medical care. All communications and records pertaining to your care are treated as confidential and protected in accordance with HIPAA and applicable state laws. You have the right to access your medical records.

4. Right to Know Your Care Team

You have the right to know the identity and professional credentials of the healthcare providers involved in your care. You have the right to request a different provider if you are not comfortable with your assigned physician.

5. Right to Transparent Pricing

You have the right to receive clear, upfront information about the cost of your treatment before you begin. ClearedRx will never charge you for services you did not agree to.

6. Right to Continuity of Care

You have the right to receive continuous care and to be informed of any changes to your treatment plan. If ClearedRx is unable to continue providing your care, you will be given reasonable notice and assistance in transitioning to another provider.

7. Right to Voice Concerns

You have the right to express concerns, complaints, or grievances about your care without fear of retaliation. You may contact us at support@clearedrx.com or call (202) 951-9915. We will acknowledge your concern within 2 business days and work to resolve it promptly.

8. Right to Emergency Referral

You have the right to be referred to an in-person emergency provider if your condition requires care that cannot be safely provided through telehealth.

Your Responsibilities as a ClearedRx Patient

1. Provide Accurate Information

You are responsible for providing complete and accurate information about your health history, medications, and symptoms. Providing false or incomplete information may affect the quality of your care and could be harmful to your health.

2. Follow Your Treatment Plan

You are responsible for following the treatment plan prescribed by your ClearedRx provider and for communicating any difficulties or concerns about your treatment.

3. Seek Emergency Care When Needed

You are responsible for seeking emergency care immediately in the event of a medical emergency. ClearedRx is not an emergency service.

4. Respect Your Care Team

You are responsible for treating all ClearedRx providers and staff with courtesy and respect.